Assessment of satisfaction with nursing in a group of patients with disorders of the nervous system based on the Newcastle Satisfaction with Nursing Scale (NSNS)
Keywords:
quality of nursing care, a patient’s satisfaction, nursing practiceAbstract
Introduction. Assessment of satisfaction with nursing and services provided is frequently conducted by Health Care Units, their results constitute the basis for the assessment of quality of care. The aim of the paper was the assessment of satisfaction of nursing in a group of patients with disorders of the nervous system based on the NSNS Scale.
Material and methods. The method of diagnostic survey with the Newcastle Satisfaction with Nursing Scale (NSNS) questionnaire was applied in the study. The research studies were conducted among in-patients at the Department of Neurology in the Podkarpackie province.
Results. The studied group constituted 105 patients hospitalised in the period from January to June 2010 at the Department of Neurology. Average age of the respondents amounted to 47.54 years (SD 18.53), however, the average time of hospitalization amounted to 5.95 days (SD 3.66). The average value of the result of the experience of nursing care amounted to 68.05% and then the result of satisfaction with nursing amounted to 78.97%.
Results. Nursing in the scope of an experience as well as satisfaction was assessed at a good level, there was no correlation between the experience of nursing, satisfaction and the age of the respondents and there was a significant correlation between gender and the experience as well as the satisfaction with nursing
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