The Corporate Blogs in Creating Relations with the Customers

Abstract

The purpose of the article is to describe corporate blogs, also called company blogs, as im-portant marketing instruments enabling building and holding relations with modern customers. In the era of marketing processes digitization blogs became modern and valuable tools of communi-cation with the company’s environment. They are based on a simple outline of action by making available contents, which is being addressed to widely understood social environment, particularly to potential and current customers. The contents must however attractive and useful for the reci-pient to attract his attention and to raise the interest and commitment. In this way blogs allow to interact with customers and in consequence to strengthen the relation. Blogs effectively use current trends in communication with the environment and unique features offered by the Internet. Dissertations in the article are being kept around the thesis: under the conditions of the digiti-zation of the communication of the organization with the environment corporate blogs can be the tool of creating the bond with customers. The article presents a research approach leaning against preliminary research of the writing and empirical examinations were presented. The article indi-cates the definition of the blog, characteristics and kinds of blogs and a role of corporate blogs. Based on empirical examinations the estimation of using corporate blogs in creating proactive and partner relations with customers was given. An essential interest of customers in company blogs was observed. Customers perceive them as the important tool of communicating with the organiza-tion, assigning also the role of establishing closer relations. Respondents showed significant attrib-utes a company blog should have and key elements of creating the relation.