Quality planning e-course – graph of cause and effect

Abstract

E-learning as a new form of learning process requires teachers to be open to the methods and techniques that are commonly used in other areas of our lives, while there may be successfully used in e-teaching. The success of e-learning to a large extent will determine the quality of e-courses. The authors propose the use of quality management tools, which have for many years been successfully used in production processes. These tools can be used at every stage of devel147 opment and implementation of e-classes. In the article, the authors discuss the use of cause-and-effect diagram to improve the quality of e-courses. Ishikawa diagram can effectively help to eliminate the shortcomings or errors in the planning stage e-course. The authors believe that the use of quality management tools will help to improve the quality of e-courses, and thereby to increase the level of satisfaction of participants in the process of e-learning, ie. Students and faculty.