The impact of benchlearning on the value of human capital. Reflections on an airline case study

Abstract

Although learning is not a new phenomenon, the way of acquiring knowledge and time involved in it is of great importance for the development of each company. Therefore, more and more methods and practices are sought to satisfy those requirements, at the same time creating organizational culture that encourages employees to continually expand their knowledge. Benchlearning, which is most often associated with continuous learning from the best ones, is an example of such practice.Therefore, this paper attempts to answer the question whether benchlearning has an impact on the ‘value’ of human capital. The employees and the company which were selected for the study seem to be important and decisive for the outcome, because such a company as PLL LOT should be characterized by the constant search for ways to meet the ever-increasing market competition. It is also worth mentioning that the contents of this paper should be an introduction for two reasons. First, benchlearning does not belong to the most frequently undertaken issues in the literature, both in the theoretical and practical dimensions. Second, the results presented represent only a section of an extended issue which is the utilisation of benchmarking in the selected departments of PLL LOT. Nevertheless, due to the specific nature of the industry such as aviation, and its obstructed access, even because of the safety of airlines and their passengers all these make the results presented significant cognitively.