Tasks and principles of operation of the Financial Ombudsman in the light of parliamentary work on the Act of 5 August 2015. on considering complaints by financial market entities and about the Financial Ombudsman

Abstract

The high level of complexity of financial services means that the need to protect the interests of clients of financial market entities is an important social issue. The disproportion in the level of knowledge of products available on the financial market between professionals and their clients and the lack of standardization of detailed rules for examining complaints by financial market entities were the basis for establishing the Office of the Financial Ombudsman. The aim of the study is to present and evaluate the legislative process accompanying the adoption of the Act of August 5, 2015 and to express a position on the legitimacy of establishing and functioning of the Financial Ombudsman institution in the Polish legal system. To achieve the assumed goal, the method of analyzing parliamentary documents was used, illustrating the complexity and detailed nature of parliamentary work aimed at the comprehensive formation of an institution guarding the interests of clients of financial market entities.